Audio
Uploaded audio files must be stereo with one speaker on each channel. This is an information we need in order to setup your account, either:
left
channel is the customer,right
is the brandleft
channel is the brand,right
is the customer
Format can be mp3
, wav
... Any format supported by ffmpeg should be fine.
Naming the audio file
The name of the audio, without extension, is expected to be found in the metadata file.
For example my_call.mp3
should be accompanied by either:
my_call.json
if metadata are JSON formatted- A CSV file with a row having
my_call
as value of its first cell if metadata are CSV formatted
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