Uploaded audio files must be stereo with one speaker on each channel. This is an information we need in order to setup your account, either:

  • left channel is the customer, right is the brand
  • left channel is the brand, right is the customer

Format can be mp3, wav... Any format supported by ffmpeg should be fine.

Naming the audio file

The name of the audio, without extension, is expected to be found in the metadata file.

For example my_call.mp3 should be accompanied by either: