Table of content

Connection and sending data

To get a JUpload access, please contact your account manager at Allo-Media.

Configuration

You'll need to provide the following information:

Name of the campaign you wish to upload audio to
Technical contact, first and last name, e-mail address. This contact will be provided with a username and password in order to use JUpload
The metadata format you will be using
The channel configuration of your audio files
Your timezone as defined by the TZ database, for example Europe/Paris or America/New_York

Be aware that you will be given one set of credentials per campaign. For example if you have one campaign "inbound calls" and another one "outbound calls", you'll end up with 2 SFTP configuration.

Connection

When everything has been setup, using File Transfer Protocol, you'll need the following configuration to start sending audio and metadata for transcription:

server: the one provided to you
port: the one provided to you
transfer mode: passive
protocol: SFTP - SSH File Transfer Protocol
username: the one provided to you
password: the one provided to you

You can have a maximum of 40 simultaneous connection to our server, although we recommend you to limit to 10 simultaneous connection at a time.

Troubleshooting

First thing to check is the protocol. Please make sure you're using "SFTP - SSH" and not "FTP on TLS".

If you still run into an error, please contact our support with the following information:

Server
Login
Your public IP Address
Error Message

Sending data

Once you're connected to the server, JUpload expects two types of files to be uploaded:

A ZIP archive file can also be uploaded. Its content will be automatically extracted, and the content processed as usual.