PRX (Professional and Relational eXperience)

PRX - voix de l'agent

PRX - voix du client

Quality monitoring

Sales compliance

Sales effectiveness

Caller intent

Customer experience

Industry sector

Electric & gas utilities

Telecommunication services

Customized speech analytics

Before building customized speech analytics, we make sure that each of specific terms and industry-specific jargon involved, are integrated into the language model we already set up for you. If not, we do so through the LM Factory.


Automatic detection of product name with specific context (i.e purchasing context).

Sales pitches

Automatic detection of specific key phrases from your sales pitch can allow you to lead analyzes and actions.