Product roadmap

Last updated: 2022-04-22.

This is the platform product roadmap. The developments we undertake aim at improving one of the following goals:

  • increase use of our APIs
  • improve on-boarding and ease of use (both during development and production)
  • meet today's standards in terms of security

Disclaimer: The following information is being shared in order to outline some of our current product plans, but like everything else in life, even the best laid plans get put to rest. We are hopeful that the following can shed some light on our roadmap, but it is important to understand that it is being shared for informational purposes only, and not as a binding commitment. Please do not rely on this information in making purchasing decisions because ultimately, the development, release, and timing of any products, features or functionality remains at the sole discretion of Allo-Media, and is subject to change.

How to read this roadmap

A number of themes are listed on this page. A theme is a topic on which we want to work. It tells about the "what", not the "how". For example the what "Decrease invoicing time consumption", might be achieved by several how, for example "Automate gathering of data used to compute invoice", or "Generate invoices as PDF and send them to customers".

A theme can be narrow or large. It can occupy people on one sprint or more (3, or even 4). The description of the how can be found as ShortCut epics and stories.

Previously achieved

What the product teams have achieved recently, which part of our platform we improved.

  • All products Speed up the time it takes to build a new Language Model, and ease gathering of corpus in order to create tailored-made models.
  • Phone Call Analytics Ease data-building of new tags
  • Phone Call Analytics Improve reliability of tagging
  • Batch Transcription Support XML format as input metadata files
  • Phone Call Analytics Store DTMF keys pushed during call, and qualify call based on user's selection
  • Live H2B Improve VAD (Voice Activity Detection)

In progress

How the product teams occupy themselves in the current sprints and during this quarter. Themes within should not change anymore. This does not include smaller fixes and improvements down the road.

  • All products Allow any non-technical users to update their language models, use them easily, and get metrics about their usage
  • Live H2H Improve readability of transcripts by offering punctuation and normalization
  • All products Simplify user authentication management
  • Batch Transcription Live H2B Provide accessible platform and API consumption metrics

Next

Following themes will be addressed next, once we have freed development capacity by releasing some "in progress" items. It can be next sprint, or event 4 or 5 sprints away, or some quarters away. It's unlikely that these themes will be downgraded to "later", but you never know, everything is negotiable.

  • All products Improve pipeline configuration UX
  • All products Provide new contexts of ASR
  • Live Bot Orchestration Improve robustness and flexibility of Bot orchestration
  • Live H2H Enforce Quality of Service for the WebSocket live API
  • Phone Call Analytics Get rid of limitations regarding the pool of dynamic numbers

Later

Themes we'd like to address, but it's too early, either because we need to first implement dependencies, or we don't have enough data yet to move them up.

  • All products Simplify creation and update of pipelines configuration
  • All products Improve the way we manage and add new languages and their enrichment
  • All products Support new streams and protocols aside from telephony's
  • All products Offer new integrations and ways to consume output data
  • Live H2B Allow for better enrichment of Human2Bots transcriptions
  • Live H2H Allow for better enrichment of Human2Human transcriptions
  • Batch Transcription Provide a way to transcribe audio file in a simpler way than FTP, and without speed limitation of current live APIs
  • Batch Transcription Live H2B Improve on-boarding and self-cared usage of our APIs
  • Phone Call Analytics Provide a private phone interconnection to better answer large volumes requests
  • Phone Call Analytics Extend analytics possibilities within Scribr, our web application
  • Phone Call Analytics Improve and extend tagging and analytics capabilities