Technical documentation
  • Homepage
  • Services description
    • English
      • Batch Transcription
      • Phone call analytics
      • Language Model Factory
    • Français
      • Transcription temps réel conversationnelle
      • Transcription temps réel humain-robots
      • Transcription par lot
      • Analyse d'appels téléphoniques
      • Language Model Factory
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  • Activate API
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      • Save to file
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    • Call
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  • JUpload
    • Connection
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    • Metadata
      • CSV
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    • Encryption
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    • Releases Notes
  • Stream API for humans
    • High level overview and concepts
    • Python SDK
      • Getting started
    • JavaScript SDK
      • Getting started
      • API reference
        • Classes
          • Conversation
          • Uhlive
        • Enums
          • DecodingEvent
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          • ConversationOptions
          • Entity
          • EntityAnnotation
          • EntityAnnotationQuantity
          • EntityRef
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          • SegmentDecoded
          • SegmentDecodedWord
          • SegmentNormalized
          • SpeakerJoined
          • SpeakerLeft
          • Tag
          • TagAnnotation
          • TagsFound
          • UhliveOptions
          • WordsDecoded
    • Stream API protocol reference
      • Stream API enrich events
      • Releases Notes
      • Deprecated - Live API protocol V1 reference
    • Available ASR models
    • Troubleshooting
  • Stream API for voicebots
    • Getting started
      • MRCP
      • WebSocket
    • Input
    • Output
    • Grammars
      • Regex syntax
    • Protocols
      • Authentication
      • MRCP for voicebots
      • WebSocket for voicebot
    • Release notes
    • Troubleshooting
  • Scribr
    • Calls and conversations status
    • En français
      • Search syntax
  • Speech Analytics
    • Named Entities Recognition
    • English Speech Analytics
    • French Speech Analytics
      • Packs
      • Tags
    • Spanish Speech Analytics
      • Packs
      • Tags
  • Integrations
    • AdForm
    • Axialys
    • CallMiner
    • Google Analytics
    • Oracle Bluekai
    • Piano Analytics
    • Salesforce App
      • Package Installation
      • Apex Code Deployment
    • Viavoo
    • Weborama
  • LM Factory
  • Downloads
    • Release notes
      • uh!ive JavaScript SDK
      • uh!ive Python SDK
  • About
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Table of content
  1. Packs
    1. Quality monitoring
    2. Sales compliance
    3. GDPR
    4. Sales effectiveness
    5. Industry sector
      1. Electric & gas utilities
      2. Telecommunication services
  2. Customized speech analytics
    1. Products

Packs

Quality monitoring

  • Gracias por la llamada
  • Palabras negras
  • Reformulacion
  • Saludo personalizado disponibilidad entrante

Sales compliance

  • Experto menciona carencia
  • Experto menciona desistimiento
  • Experto menciona duracion permanencia
  • Experto menciona mensualidad con iva
  • Experto menciona oferta sin permanencia
  • Experto menciona penalizacion baja anticipada
  • Experto menciona renovacion tacita

GDPR

  • Experto menciona llamada grabada

Sales effectiveness

  • Experto cuestiona uso internet
  • Experto menciona mensualidad promotiones
  • Experto pregunta iban
  • Misma red distribucion energia

Industry sector

Electric & gas utilities

  • Energia renovable
  • Experto menciona plazo tiempo gestion energia
  • Experto menciona precio kwh

Telecommunication services

  • Experto menciona portabilidad

Customized speech analytics

Before building customized speech analytics, we make sure that each of specific terms and industry-specific jargon involved, are integrated into the language model we already set up for you. If not, we do so through the LM Factory.

Products

Automatic detection of product name with specific context (i.e purchasing context).