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Product roadmap

Last updated: 2025-10-13.

This is the platform product roadmap. The developments we undertake aim at improving one of the following goals:

  • increase use of our APIs
  • improve on-boarding and ease of use (both during development and production)
  • meet today's standards in terms of security

Disclaimer: The following information is being shared in order to outline some of our current product plans, but like everything else in life, even the best laid plans get put to rest. We are hopeful that the following can shed some light on our roadmap, but it is important to understand that it is being shared for informational purposes only, and not as a binding commitment. Please do not rely on this information in making purchasing decisions because ultimately, the development, release, and timing of any products, features or functionality remains at the sole discretion of Allo-Media, and is subject to change.

How to read this roadmap

A number of themes are listed on this page. A theme is a topic on which we want to work. It tells about the "what", not the "how". For example the what "Decrease invoicing time consumption", might be achieved by several how, for example "Automate gathering of data used to compute invoice", or "Generate invoices as PDF and send them to customers".

A theme can be narrow or large. It can occupy people on one iteration (currently 2 weeks) or more (3, or even 4). The description of the how can be found as ShortCut epics and stories.

Previously achieved

What the product teams have achieved recently, which part of our platform we improved.

  • Phone Call Analytics Expand analytics possibilities, depending on calls characteristics, to provide more accurate insights
  • Phone Call Analytics Make sending data to third-party tools a no-brainer and a almost no-code effort
  • Stream H2B Ease non-regression tests for bot interactions

In progress

How the product teams occupy themselves in the current iterations and during this quarter. Themes within should not change anymore. This does not include smaller fixes and improvements down the road.

  • All products Keep improving the quality of transcripts, as they are the first piece of data for analytics
  • All products Keep on proposing new ways to capture audio, recordings or live streams (SIPREC), to ease and speed up on-boarding
  • Phone Call Analytics Improve our WebApp UI/UX to provide more insightful analytics, in a more ergonomic and efficient way
  • Phone Call Analytics Give users more autonomy and customization options in the WebApp to refine how their data is presented
  • Phone Call Analytics Offer new ways to analyze non-speech data to improve the quality of insights.

Next

Following themes will be addressed next, once we have freed development capacity by releasing some "in progress" items. It can be next iteration, or event 4 or 5 iterations away, or some quarters away. It's unlikely that these themes will be downgraded to "later", but you never know, everything is negotiable.

  • Phone Call Analytics Provide more context to Calls and their analysis by ingesting metadata from third-party tools
  • Phone Call Analytics Send alerts and provide monitoring to users, offering them trend analysis and helping them manage their customer relationships on a daily basis
  • Phone Call Analytics Reduce, or even eliminate, the need be accompanied by AM for Enrichment, in order to respond quickly and directly to user needs
  • Phone Call Analytics Continue expanding the Enrich tools to analyze calls more precisely
  • Phone Call Analytics Provide meta-analysis of Calls to ease understanding of trends

Later

Themes we'd like to address, but it's too early, either because we need to first implement dependencies, or we don't have enough data yet to move them up.

  • All products Expose more information and usage data from the platform
  • All products Improve Named Entities Recognition accuracy and computation speed, for better redaction and analytics capacities
  • All products Improve on-boarding and self-cared usage of our APIs, to empower users
  • All products Make the data retention policy more granular (based on data type) and better suited to the challenges of broader stream processing. Leverage our workflow architecture to offer finer data retention policies
  • Phone Call Analytics Provide a better understanding of the timeframe, within the Call, when events happened, ending up in Tags being tied to the Call, with greater "explainability"
  • Phone Call Analytics Enable enrichment of items other than calls
  • Stream H2H Better integrate Stream H2H into the platform to more easily offer analysis to users and leverage the existing platform