Axialys

In order to ease ingestion of call records from Axialys to our own platform, we offer a native integration between the two services by taking advantage of Axialys' API.

Once configured, this integration will automatically fetch available records from Axialys, and process them within our platform as part of our Batch Transcription product.

Currently, calls from the day before are fetched once a day. Only calls with available audio file are processed.

Configuration

The following information is needed to configure the integration:

• username and password as provided by Axialys in order for us to fetch your data
• left and right audio channels: is the customer voice on the right and agent on the left, or the other way round
• Your timezone as defined by the TZ database, for example Europe/Paris or America/New_York

Additional Metadata

You have additional metadata, one that is not available from Axialys, but for example from your CRM? If you want to integrate them into our platform, please check the dedicated documentation about this.